Last updated: 12 04, 2021
(collectively, “WagWiggles”, “we” or “us”) collect from and about you when you visit or use WagWiggles.com (the
when you purchase a WagWiggles subscription (together with the Site, the “Services”), and/or when you contact or
as the choices available to you. WagWiggles is a member of the Petco Animal Supplies Stores, inc. (“Petco”)
of businesses. By using or accessing the Services, you agree that you have read and understood the collection,
our Terms of Service below. If you do not agree, please do not access or use the Services.
For ease of reference, you may click on any of the following links to directly access one of the sections
- INFORMATION WE COLLECT
- HOW WE USE YOUR INFORMATION
- INFORMATION WE SHARE
- YOUR CHOICE
- YOUR CALIFORNIA PRIVACY RIGHTS
- NEVADA RESIDENTS
- HOW TO CORRECT OR UPDATE YOUR PERSONAL INFORMATION
- DATA SECURITY
- TRANSFER OF DATA FROM OUTSIDE THE UNITED STATES
- EXTERNAL CONTENT, LINKS, AND PLUG-INS
- PUBLIC FORUMS
- CONTACT US
INFORMATION WE COLLECT
Information You Provide to Us
We collect your personal information when you provide it to us, such as by purchasing a WagWiggles
from us; using or registering for our Services; leaving reviews, ratings, or comments about our products or
posts; or when you contact or communicate with us. The personal information we collect directly from you may
include your name, online usernames or account identifiers, postal address, shipping address, zip code,
email address, payment information, telephone number, and information about your orders, purchases,
shipments, and subscription status. We also collect certain categories of personal information from you in
connection with specific interactions you have with us. For example:
- When you make a purchase, use the Services, create an account, or rate/review our products. If you
purchase a WagWiggles subscription, we collect your name, email address, postal address, shipping
zip code, telephone number, and applicable payment information that you provide to facilitate the
transaction, or that we need to fulfill your purchase. We also collect information about your orders,
purchases, shipments, and subscription status in order to provide you the Services. If you choose to
create an account on our Site, rate/review/comment on products we offer, or comment on our blog posts,
we will collect information such as your name, online usernames or other account identifiers, email
address, postal address, shipping address, zip code, telephone number, payment information, and
information about your orders, purchases, shipments, and subscription status. We may collect information
from your government identification in the event you would like to return or exchange a purchase made
with us, in order to prevent fraudulent activity. In addition, we collect information that you enter
into our Site about your pet, such as your pet’s name, date of birth, gender, size, breed, photo,
medical information, and other health-related information for your pet.
- When you interact with us online, over social media, or in public. If you interact with us online, or on
social media platforms such as Facebook, Twitter, Instagram, or YouTube, we may collect your name,
online usernames or other account identifiers, email address, and/or any media (such as photos) that you
choose to share with us on those platforms. Our customer satisfaction surveys or product review tools
may enable you to review our products online or using your mobile device. If you opt to participate in
such features, we will collect your review in the format you submit it to us, as well as personal
information such as your email address that correlates with your review. From time to time, we may
facilitate online or publicly posted petitions, or engage in similar advocacy activities, intended to
influence government officials, news publications, or other advocacy targets on topics that may be
important to our customers. If you choose to sign such an online petition or similar advocacy form, we
will collect the personal information you provide at that time, such as your name, email address, postal
address, telephone number, and overall information about your participation in the petition.
When you contact us. If you contact us via email, through a web form on the Site, via social media, on a
recorded customer service telephone number, or if you choose to participate in a survey, contest, or
promotion with us or our service providers, we may collect your email address, online usernames or other
identifiers, telephone number, location, a recording of your call, and other personal information you
provide to us.
Automatically Collected Information
Like many businesses, we and our service providers collect certain information about you through automated
means when we interact with you.
- Automated data collection technologies we use. We and our service providers may use common technologies
such as cookies, web or hardware beacons, pixel tags, log files, social media widgets, session replay
software, or other tools that automatically collect and store data about your use of the Site and our
online interactions with you. Other technologies used by WagWiggles include clear GIFs and IP address
logging. Clear GIFs are also known as web bugs, beacons or tags, are small graphic images placed on a
web page, web-based document, or in an email. Clear GIFs are invisible to the user because they are
typically very small (only 1-by-1 pixel) and the same color as the background of the web page, document
or email. We may use clear GIFs to capture statistical usage information for our web pages, features or
other elements on a web page. We may correlate this information to a user to personalize user experience
and for statistical analysis of user experiences on our web pages.
- Information these technologies automatically collect. These types of technologies collect, for example,
your browser type and settings; device attributes such as type and model; operating system; software and
hardware information; IP address; mobile device identifiers; unique device and online identifiers;
geolocation, GPS location, or other location information as described more fully below; Internet Service
Provider or mobile carrier; entry/exit URL; language settings; and time zone. We also automatically
collect information about your use of the Site, including the date and time you visit; the areas or
pages that you visit; the amount of time you spend viewing or using the Site; the number of times you
return to the Site; clickstream or usage data from our Site and advertisements; other sites or mobile
applications that you may visit; and your interactions with promotional or transactional emails,
advertisements, and texts from us or our service providers.
- Location information. If you are accessing the Site, we may detect your general location so that we can
automatically help you find Services in your general area. Depending on browser type and configuration,
your browser may inform you that the Site would like to collect your specific location and request your
permission to do so. If you do not allow it, or your browser does not permit it, only your general
location information is then collected and may be stored locally on your device. If you access the
Services on your mobile device, we may, depending on your application and operating system settings,
directly collect precise geographic location information and sensor data via GPS, cellular network
information, and other location-based features. Depending on your mobile device's operating system, we
may receive the latitude and longitude of your mobile device, as well as date and time. You can turn off
direct location collection through your device settings.
- Information you integrate from other online platforms. When using the Site, you may be given the option
to sign into or connect to your social networking or other online accounts, such as Facebook, Twitter,
your email provider, your mobile device provider, or similar online platforms you participate in. If you
choose to integrate your use of our Services with any such external platforms, we and those platforms
may automatically collect, receive, and use personal information about you based on your registration
and settings with those services. Such information may include your name, usernames or similar unique
identifiers, postal address, email address, pet information, photographs you send us, location, and
social media or account profile information. Some online platforms may combine information they collect
from your interaction with the Services, with information they collect from other sources. Please see
below under “External Content, Links, and Plug-Ins” for more information. It is your choice whether to
sign into or connect your other online accounts with your use of our Services. Your use of any external
platforms is subject to those parties’ privacy policies.
Information Collected from Other Sources
We also acquire personal information from other sources who have the right to provide such information to us.
For example, we may acquire address information from these sources to validate or update your postal address
or to prevent fraud; demographic and lifestyle information to help us analyze our business’ performance or
improve the Services; and information about your online and offline transactions and purchases to help us
analyze or improve the Services. We receive personal information, such as your name and email address, from
our business partners when you participate in joint marketing promotions, events, transactions, or similar
interactions with third parties with whom we share a joint venture or similar business relationship. The
categories of sources that provide us personal information include consumers themselves; data analytics
providers; advertising networks; social networks; data brokers; operating systems and platforms; co-branded
ventures; and our affiliated and related entities. We use collected information consistent with this Privacy
Policy and for the purposes described below.
HOW WE USE YOUR INFORMATION
We may collect, use, retain, share, and store personal information collected from or about you for any of the
- To provide and improve the Services. We use your personal information – such as your address and
transaction details – to fulfill, validate, manage, deliver, and/or track your orders and transactions;
process payments; process and verify returns and refunds; and to provide and improve our customer
service. We also may use personal information to analyze and improve the performance, usage and
operations of our Services using internal or external software and tools; to better understand who is
using the Services and how; and to develop new products or services.
- To communicate with you. For example, we use your personal information – such as your email address,
telephone number, online usernames, and other contact information – to respond to your inquiries; to
provide you with information about your account, purchases, transactions, the Services, and your
subscription; to conduct surveys, sweepstakes, contests, focus groups, or promotions; to engage with you
over Site features such as product ratings/reviews/comments; to provide you offers by email or across
other websites, mobile applications, social media, and online services as appropriate; and to otherwise
communicate with you as needed or permitted to run our business.
- To provide you personalized advertising, marketing, advocacy options, and other information we think may
be of interest to you. For example, we use your personal information – such as your IP address and
device identifiers – to help us or our service providers deliver interest-based advertising and content
that is tailored to your individual interests. This includes advertising networks and our data analytics
service providers who facilitate customized advertising and marketing services. We, or our service
providers, partners, or affiliates, may provide this content via email or across other websites, mobile
applications, social media, or online services, as appropriate. We also may use your online identifiers
to enhance and personalize your online and in-store shopping experiences with our affiliated retail
businesses, and to recognize or welcome you to the Site. If you choose to participate in a publicly
posted or online petition (or similar advocacy activities), we may use your personal information for
petitioning, advocating to, or influencing government officials, news publications, legislators, and
other advocacy targets, as well as marketing to and contacting you regarding similar subjects we think
may be of interest to you. Please visit “Your Choices” below for further information on how to opt out
of certain interest-based advertising, including information about Do-Not-Track options and how to
- To perform business reporting, analysis, and research. For example, we use information about your
transaction history with us, your general location, and information about your use of the Services to
engage in reporting, analytics, and research that helps us operate or improve our business. This
includes metrics measuring the performance of our marketing efforts and advertisements that you may see
or receive. We and our service providers also may combine, supplement, and update the personal
information we collect from and about you, with information collected offline, across other computers or
devices that you may use, and from external sources. We also use your information to better understand
who is using the Services; to develop new products or services; and to help us analyze and improve the
performance, usage and operations of our Services overall. We use external software providers and tools
to help us perform these analytics.
- To prevent fraud, comply with applicable law, protect our business, and other purposes. For example, we
may use your name, contact information, and other personal information to protect the security or
integrity of the Services and our business; to prevent fraudulent activity; to assist law enforcement;
and/or to comply with our legal or regulatory obligations. We may also use and share aggregated or
de-identified personal information for any purpose.
INFORMATION WE SHARE
We do not sell personal information. We may share or disclose the personal information we collect from or
about you when (i) we notify you or obtain your consent; (ii) when our service providers need such
information in order to provide a business service to us; or (iii) or in any of the following situations:
- Affiliates: We share your personal information with WagWiggles affiliates, business units, parents,
subsidiaries for business, operational, promotional, marketing, or other purposes consistent with this
- Service providers: We share your personal information with service providers we use to provide business,
professional, or technical support functions for us; that help us operate our business; and that perform
other activities in support of the Services or our business. For example, we share your personal
information with service providers who assist us with shipping your order; processing and responding to
your inquiries; advertising and marketing the Services; or processing your payments. This includes
advertising networks and data analytics service providers we use for marketing and advertising the
Services. Our service providers are authorized to use your personal information only as instructed by us
and for the business services they are providing to us.
- Third parties: We may also provide personal information to business partners or other third parties with
whom we may jointly offer products or services. In such cases, the business partner or third party’s
name will appear with ours or one of our brands, and the third party’s use of your personal information
will be governed by their privacy policies. For example, if you participate in a publicly posted or
online petition we are involved with, we may share the personal information you provide at the time of
your participation with advocacy targets, such as government officials, news publications, legislators,
and others, to market to you or contact you regarding subjects we think may be of interest to you. We
may also share aggregated or de-identified information with third parties without restriction.
- Co-branded relationships: Certain areas of our Services may be provided to you in association with third
parties, such as advertisers or financial institutions that provide or facilitate our Services, the
Program, or related offerings. We may share personal information with these third parties if you
participate in a co-branded, co-sponsored, or jointly presented promotion, contest, survey, voting
feature, or service. By participating in these co-branded Services, your personal information may be
shared with these third parties in accordance with their privacy policies.
- Surveys, sweepstakes, contests, focus groups, and promotions: If you choose to enter into or participate
in one of our surveys, sweepstakes, contests, focus groups, or other promotions, we may disclose your
personal information to third parties or the public in connection with the administration of these
items, as required by law, as permitted by the official rules, or otherwise in accordance with this
- Sales or transfers of businesses or assets: We may sell or purchase assets during the normal course of
our business. If another entity acquires WagWiggles and/or of any of our affiliates, personal
have collected about you may be transferred to such entity. In addition, if any bankruptcy or
reorganization proceeding is brought by or against us, such information may be considered an asset of
ours and may be sold or transferred to third parties.
- Legal matters; compliance with the law: We may disclose personal information collected from or about you
to the government, insurance providers, or to other third parties to comply with applicable law;
regulations; governmental and quasi-governmental requests and investigations; court orders; subpoenas or
other legal process; or to defend ourselves in legal matters. We may share your personal information
with fraud prevention service providers in connection with suspected illegal activity associated with
the Site or our business; to protect against harm to the Services, to us, or to others; to detect
security incidents; or to defend ourselves in legal matters.
Cookies, Personalized Advertising and Do-Not-Track Settings
deliver more relevant advertising, link data collected across other devices that you may use, collect
demographic information, personalize your experience on our site and monitor advertisements and other
activities. Cookies are small files downloaded to your computer to track movements within websites. We may
link cookie information to personal information. Cookies link to information regarding what items you have
selected for purchase at our store or pages you have viewed. This information is used to keep track of your
specific to your interest and to monitor website usage. Our Site may use an outside ad company to display
ads, which may contain cookies. Our third party and service provider partners may collect cookies received
with banner ads, and WagWiggles does not have access to this information. Most browsers are automatically
accept cookies whenever you visit a website. You are free to set your browser or operating system settings
to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain
features on the Site or take full advantage of all of our offerings.
to know your choices with respect to collection and use of the data by these external tools and
participating companies, please visit the Digital Advertising Alliance’s opt-out pages at
https://youradchoices.com and https://optout.aboutads.info/. You can also download the free AppChoices app
from the Digital Advertising Alliance to control how much information about your interests is used for
in-app advertising on your mobile device by participating companies. For more information, please visit
https://youradchoices.com/control. On your mobile device, you may also adjust your privacy and advertising
settings to control whether you want to receive more relevant advertising. You can also refer to your
browser’s or operating system’s website or “Help” section for more information on how to delete and/or
disable cookies, and options for controlling your tracking preferences. You must separately opt out in each
browser on each device. Please note, if you choose to opt out of personalized advertising, you will still
continue to receive generic advertising. We may not respond to Do-Not-Track requests or headers from some or
Changing Your Preferences
- Email Promotional Offers. If you do not want to receive emails from us regarding special promotions or
offers, you may (i) click the unsubscribe link in the footer of any of our promotional emails; or (ii)
contact us using one of the methods in the “Contact Us” section below.
- Third-Party Analytics. Our Site may use services operated by third parties, such as Google Analytics,
our Site and report on activities and trends. This service may also collect information regarding your
use of other websites, applications, and online resources. You can learn about Googles practices at https://policies.google.com/technologies/partner-sites,
and remove Google Analytics from your browser by installing the Google Analytics browser add-on
available at https://tools.google.com/dlpage/gaoptout.
Your instructions to limit the use of your information for these purposes will be processed as soon as
YOUR CALIFORNIA PRIVACY RIGHTS
The California Consumer Privacy Act
If you are a California resident, you may exercise certain rights under the California Consumer Privacy Act
(“CCPA”) related to your personal information. The CCPA defines personal information as any information that
identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be
linked, directly or indirectly, with a particular consumer or household.
Categories of Personal Information Collected and Disclosed
The personal information we collect, and sources for that information, are described above under “Information
We Collect.” It includes the following categories:
- Personal identifiers, such as name, contact information, email address, IP address, gender, device
identifiers, information from your government identification if provided to process a return or
exchange, photos you send us through social media, and other unique or online identifiers;
- Customer records, such as payment information and other financial account information you provide us to
pay for a purchase;
- Usage data, such as internet and electronic activity information regarding your interactions with our
Site and advertisements;
- Geolocation data as described above;
- Audio, video, and electronic data such as call recordings created when you call our customer service
- Commercial and transactional information, such as products and services purchased; purchasing
- Profiles and inferences drawn from the information above.
We do not sell personal information. We may disclose or make available certain categories of personal
information to others in order to improve and measure our advertising campaigns; to receive certain benefits
or services; and to reach users with more relevant ads and content through third-party tags on our Site. We
do this in order to achieve the business purposes described above in the sections titled, “How We Use Your
Information” and “Information We Share.” We disclose these categories of personal information to the
following types of recipients in order to fulfill our business purposes:
- Personal identifiers: Affiliates; financial service providers; marketing providers; data analytics
providers; IT, cloud, information security and similar providers; and legal/risk service providers.
- Customer records: Affiliates; financial service providers; marketing providers; IT, cloud, information
security and similar providers; and legal/risk service providers.
- Usage data: Affiliates; marketing partners; data analytics providers; IT, cloud, information security
and similar service providers.
- Geolocation data: Affiliates; marketing partners; data analytics providers; IT, cloud, information
security and similar service providers.
- Geolocation data: Affiliates; marketing partners; data analytics providers; IT, cloud, information
security and similar service providers.
- Commercial and transactional information: Affiliates; financial service providers; marketing providers;
data analytics providers; IT, cloud, information security and similar service providers; and legal/risk
- Profiles and inferences: Affiliates; financial service providers; marketing providers; IT, cloud,
information security and similar service providers; and legal/risk partners.
We retain personal information as necessary to provide the Services to you, and for reasons such as dispute
Submit a CCPA Rights Request
If you are a California resident, the CCPA gives you the right to request that we disclose the personal
information we have collected about you, the categories of sources from which your personal information was
collected, our purpose for collection, and the categories of personal information we disclose and to whom.
California residents also have the right to request that we delete their personal information, subject to
certain exceptions. You may make CCPA requests or exercise these rights at no charge up to twice every 12
If you are a California resident and wish to exercise your rights under the CCPA, you may submit a
request via our web form, by calling at (+91) 123 1234567, or by
email at firstname.lastname@example.org.
In order to protect our customers’ personal information, and as required under the CCPA, we will verify your
identity by matching the information provided by you with the information we have in our records. In some
cases, we may request additional information in order to verify your request, or where necessary to process
your request. If we are unable to adequately verify a request, we will notify the requester. You may submit
a request on your own behalf, or you may designate an authorized agent to make a request on your behalf.
Authorized agents may be required to provide proof of their authorization, and we may also require that the
relevant individual directly verify their identity and the authority of the authorized agent.
The CCPA grants California residents the right not to receive discriminatory treatment for exercising their
privacy rights. We respect your privacy rights and we do not discriminate against individuals for exercising
their rights. We may offer social media influencers or other customers who are California residents special
promotions or financial incentives in exchange for the collection of certain personal information, including
but not limited to social media posts, testimonials, referrals, or pictures. Participants may provide us
with personal information, such as name, email address, and online username to participate in these
promotions. There is no obligation to participate in these promotions and participants may opt out of these
promotions at any time.
2020 CCPA Requests - Reporting Metrics
§ 999.317(g); no other changes were made to the Policy at that time. As described above, WagWiggles is a
of the Petco family of businesses. The metrics below include data for the entire Petco family of businesses.
Between January 1, 2020 and December 31, 2020, we received 399 requests under the CCPA from both California
and non-California residents:
|Type of Request
||Number of Requests Received
||Number of Requests Complied with in Full or Part
||Number of Requests Denied
|Requests to Know/Access
|Requests to Delete
|Requests to Opt-Out of Sale
The mean number of days for processing requests to know/access, and requests
to delete, are 6.28 and 5.27, respectively. As disclosed herein, because we do not sell personal
information, we do not receive or maintain statistics regarding requests to opt-out of
California’s ‘Shine the Light’ Law
Under California’s “Shine the Light” law, a California resident with whom we have an established relationship
has the right to request information about our disclosure of personal information to affiliated companies or
third parties for their direct marketing purposes, within the immediately preceding calendar year, subject
to certain exceptions. To exercise this right, please contact us by writing to us at WagWiggles, c/o Petco
Animal Supplies Stores, Inc., 10850 Via Frontera, San Diego, CA 92127, Attn: Privacy Team: Shine the Light.
Nevada residents have the right to request that we do not sell certain personal information to select third
parties for monetary consideration, even if their personal information is not currently being sold. If you
are a Nevada resident and wish to exercise this right, please email email@example.com.
HOW TO CORRECT OR UPDATE YOUR PERSONAL INFORMATION
You may correct or update certain personal information that we collect from you by editing your information
and preferences on the "My Account" page of our Site, or using one of the methods listed in the “Contact Us”
We value your privacy and the security of your personal information. We have taken certain physical,
administrative, and technical steps designed to safeguard the personal information we collect from and about
our customers. However, please be aware that despite these measures, no e-commerce platform, website,
application, or system is 100% secure. You should take reasonable steps to protect your personal information
against unauthorized access to your password, phone, and computer by, for example, signing off after using a
shared computer; choosing a unique password for each account that nobody else knows or can easily guess; and
keeping your log-in and password private. We are not responsible for any lost, stolen, or compromised
passwords or for any activity on your account via unauthorized password activity.
TRANSFER OF DATA FROM OUTSIDE THE UNITED STATES
WagWiggles is located in the United States, and therefore collects, processes, and stores your information in
United States. If you use any of our Services from outside of the United States, personal information that
we collect from or about you will be transferred to and stored on servers inside the United States. Your use
of the Services or provision of information to us constitutes your consent to the collection, transfer, use,
processing, sharing, and storage of your information in the United States.
WagWiggles’s Services are directed at a general audience and are not targeted to children. We do not
knowingly collect personal information from children. If we learn that we have collected personal
information from an individual under age 13, we will use reasonable efforts to promptly remove such
information. If you believe that we may have information from a child, please contact firstname.lastname@example.org. We do not knowingly sell or otherwise
disclose the personal information of minors under the age of 16.
EXTERNAL CONTENT, LINKS, AND PLUG-INS
The Site may have links to external websites or applications, which may have privacy policies that differ
from our own. We are not responsible for the practices of such third parties. The Site may also offer you
the ability to interact with social plug-ins from external social media sites, which may allow us and/or the
social media site to receive personal information from or about you. In some cases, we may know that you
clicked on a social media plug-in, such as a Facebook “Like” or Twitter “Follow” button, or receive other
information from the social media sites. Similarly, if you have previously provided personal information to
an external party operating a plug-in on the Site, then such external party may recognize you on our
may be different from ours, so please read these policies carefully to understand their policies and your
options. As with linked sites, we have no control over the information that is collected, stored, or used by
social network plug-ins, and are not responsible for the practices of such sites.
Any personal information you choose to disclose on public blogs, discussion or message boards, in chat rooms,
interactive forums, product rating or reviews sites, on other external websites that we may link to, or on
other public areas on the Site, becomes public information. Please exercise caution when disclosing personal
or other information in public areas. We are not responsible for the personal information you choose to post
in a public forum. To request removal of your personal information from our Site, you may contact us using
one of the methods listed in the “Contact Us” section below.
on the Site. Please visit this page periodically so that you will be apprised of any such changes. If we
you can contact us by:
- Emailing email@example.com
- Calling Petco Customer Service at (877) 738-6742; or
- Writing to us at WagWiggles, NEED ADDRESS, Attn: Privacy Team.